Shipping & Returns


Care Net has a no return, no refund policy. Items that arrive damaged may be exchanged for like items at no additional cost. Electronic downloads can not be exchanged or returned after purchase.  

Shipping and Handling

For shipping within the United States, Care Net will ship your items using the best standard, ground shipping option available. Shipping and handling are charged to you, the customer, based on the below scale. Delivery times may vary. Specific delivery preferences may not be available depending on the carrier.


Purchase Amount  S&H

Up to 2.5 lbs.

2.51 to 5.00 lbs.

$ 5.00 

$ 8.00

5.01 to 15.00 lbs.  $ 12.00
15.01 to 25.00 lbs.  $ 22.00
25.01 to 50.00 lbs.  $ 30.00
50.01 to 75.00 lbs.  $ 50.00
75.01 to 2000.00 lbs.  $ 75.00


For shipments to Canada, shipping charges are real time and do not include custom duties or import taxes and fees imposed by Canada. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer. If a package is abandoned at customs, refused by the customer or if customs fees are not paid by the customer, Care Net will not issue a refund.