Product Description
Connecting Conversations is an essential additional training for client services leaders to add into their client care toolbox. This course focuses on building powerful connections with clients by demonstrating empathy, respect, and authenticity to foster trust. Independent center cohorts of Connecting Conversations are available to certified facilitators. If you have not become certified yet to use this online curriculum, please pre-register for the facilitator's course at Care Net University. Thank you!
This subscription will give you unlimited seats in Connecting Conversations for 1 year to train your staff. For an upfront price of $270, you get an unlimited number of seats.
Connecting Conversations teaches a transformational approach to coaching clients through role-play examples and practice.
Learning objectives include:
- Permission-based care
- Authentic communication
- Making genuine connections
Course contents include:
- 26 instructional and modeling videos
- 4 hours of partnered role playing
- Assessment activities
- Handouts
- Discussion questions
Once you purchase your new center cohort, you will receive an email at the contact provided at checkout to provide our Care Net University team with details on your desired cohort name and moderator details. Please keep an eye out for this email and reach out to cnu@care-net.org with any questions or concerns.
Required Prerequisite: Caring Foundations; Connecting Conversations Instructor Certification (CCIC) for moderator
