Product Description
Become certified to instruct learners at your center in Connecting Conversations. As you take this course, you'll become familiar with course content and pick up valuable tips for guiding your co-laborers through their client care continuing education.
Upcoming Cohort Start Dates:
- February 17, 2025
Connecting Conversations Instructor Certification (CCIC) is an essential additional training for client services leaders to add to their client care toolbox. This course focuses on building powerful connections with clients by demonstrating empathy, respect, and authenticity to foster trust. You will be equipped by a CNU instructor to train your client-facing team to have better conversations for healthier client outcomes.
This course is ideal for anyone who trains client services staff at your center, such as a Client Services Director, Executive Director, Nurse Manager, or Volunteer Coordinator. This course is required to start a center cohort.
Learning objectives:
- Permission-based care
- Authentic communication
- Making genuine connections
- Effective asynchronous group instruction strategies
Course contents include:
- 26 instructional and modeling videos
- 4 hours of partnered role playing
- Assessment activities
- Handouts
- Discussion questions
Required Prerequisite: Caring Foundations
Course Cost: $109 per learner.
