Dear Care Net,
It is an honor and joy to be able to review this training handbook. From the trainer's perspective: It is well organized. It has clear and concise directions in every chapter on how to lead it, key points, materials needed for the trainees and presentation. The instructions and introduction in every chapter make it very helpful to stay focused. The icons were helpful too to know which slide or handout to provide. The timing in every chapter is on point and we had a group of 15 participants. From the Trainee's perspective: The format the trainee handbook was printed is easy to handle and position while being used, easy to carry. The quality of the paper and printout is professional. The "Notes" section after every section for them to take notes made available. The cited sources at the end of the handbook for them to refer to.
Thank you to everyone who participated in developing this edition. It is the best one I have seen in my over 10 years of experience training volunteers. I pray your team continues developing and updating this material with current information so that we can continue using the updated editions instead of looking or using other training handbooks. Again thank you so much.

Excellent resource for all office staff, volunteers and board members.

The training materials were concise, informative and when delivered by a trainer like Terry Williams, we couldn't have been more inspired!

This is an excellent tool for those new to being a client advocate. The older training was good but this is kicked up a notch. It covers lots of what new CA's need to know as well as gives a trainer a framework to teach women how to apply those principles in their centers. The exercises are so good for those learning to be CA's.

I think p. 33, section 2.4, third paragraph from the top should possibly state "her feeling (or empathic) self" instead of "(or emphatic)". The word "emphatic" is also in the trainer's manual on p. 63 to refer to the same thing. I may be misunderstanding the meaning there, not sure.

On p. 129, section 7.6, there are some examples of specific, constructive feedback. I do not feel comfortable using any of those examples. How I feel as a client advocate is really beside the point. Giving specific feedback is good but I feel it must point to the client and not focus on the client advocate.

We use this training and love it. Those are the things that stand out to me. It gets a five-star rating because it is top notch training! Thank you for putting this together.

This resource tool provides great information for training client advocates in pregnancy resource centers. I did not give it five stars due to the material not having a DVD training for the entire manual that goes with it. DVDs or web based videos/webinars are very needed to allow the training to be utilized when group training is not feasible. Care Net has provided great information but at our Centers we need the flexibility of DVD training. Thank you.